At Silwear, each piece of jewellery is crafted with care and attention to detail. Due to the nature of fine jewellery, the following terms and conditions apply to all purchases.
1. No Cash Refund Policy
Silwear does not offer cash refunds under any circumstances.
- Once a purchase is completed, payment will not be refunded as cash, bank transfer, card reversal, or any other monetary form.
2. Exchange or Store Credit Only
Eligible items may be exchanged or converted into store credit.
- Store credit can be used for future purchases at Silwear.
- Store credit is non-transferable.
- Store credit is issued for the item value at the time of purchase, excluding any discounts or promotional offers.
3. Conditions for Returns & Exchanges
Returns or exchanges are accepted only if all conditions below are met:
- The request is made within 7 days from the date of purchase.
- The item is unused, unworn, unaltered, and in original condition.
- The original invoice/receipt is presented.
- All original packaging, tags, certificates, and stones (if any) are intact.
- Silwear will inspect and verify the condition of the item before approving any exchange or store credit.
4. Non-Returnable & Non-Exchangeable Items
The following items are strictly non-returnable and non-exchangeable:
- Custom-made or bespoke jewellery
- Personalised or engraved items
- Items made to customer-specified sizes, designs, or stone selections
- Discounted or promotional items
- Earrings (for hygiene reasons), unless a manufacturing defect is proven
5. Manufacturing Defects
If a manufacturing defect is identified within 7 days of purchase, Silwear may (at its discretion):
- Repair the item free of charge, or
- Offer an exchange, or
- Provide store credit
Not considered a manufacturing defect:
- Natural silver oxidation, tarnishing, or discolouration (this does not indicate low-quality or impure silver)
Oxidation may occur due to:
- Sweat, body chemistry, humidity
- Perfume, lotions, cosmetics
- Chlorine
- Improper storage
Not eligible for return/exchange/store credit/defect claims:
- Discolouration, tarnish, or surface changes caused by oxidation
- Normal wear and tear
- Accidental damage, misuse, or improper care
6. Alterations & Repairs
If an item has been altered, resized, or repaired by any third party, it becomes ineligible for return, exchange, or store credit.
7. Final Decision
- Silwear’s decision is final regarding all returns, exchanges, repairs, and store credits.
- By making a purchase, the customer confirms acceptance of this Refund & Return Policy.